General Policies (not including bridal & weddings)


Service Location

All services are done at Studio 27 located in Surrey, BC. Additional costs apply for mobile services.


Bookings

Bookings are honored through direct contact with me via Contact Us form. Booking date and time are held by submission of non-refundable, non-transferable deposit. 


CANCELLATION POLICY

If you chose to cancel your appointment, you will automatically forfeit your deposit.

If you need to reschedule, 3 days notice (72 hours) is required, otherwise, your deposit is forfeited.


 

Bridal Policies


Bookings

To secure a date, a signed contract is required with a deposit due at the time of signing. The deposit is 25% of the total expected cost of service and it is non-refundable and non-transferable. Dates and scheduled makeup times will only be honored and held when signed contract and deposit are received.


Consultation and Trial

Consultation and trial services done at Studio 27 located in Surrey, BC. Travel fee is applicable for mobile service.


Delays

A late fee of $25.00 will be charged for every 30 minutes of delay when a client is late for the scheduled time, or if scheduled makeup exceeds allotted time because of client delays. No refunds will be given for members of the wedding party who miss their appointment on the day of the wedding.


Early morning service fee

Services requested to start before 7:00 am (0700) will be billed an Early Morning Service Fee at the rate of $30.00 for each hour.


Travel Fee

Travel fee is applicable to all travels. At time of booking, please advise your exact location where you require the artist to meet you to perform makeup service. Where parking, valet or toll fees may be incurred, the amount will be included with the final bill and due for payment on the day of event.


CANCELLATION POLICY

Cancellations must be made seven days (7) days prior to your reserved date, otherwise, client agrees to pay full balance agreed upon per contract.


Payment

Final balance is due on day of the event as one time payment - no exceptions. Accepted method of payment: certified bank draft, certified bank money order and cash. Personal cheque is not accepted.

Payment made in certified draft/money order must include a copy of your bank receipt issued from your financial institution.


*Rates subject to change without notice. Agreed services prior to rate change with signed contract will be honored.

*Wedding day services done at Studio 27 will be discounted. Studio 27 is not liable for any unforeseen circumstances that may cause delay to your wedding.